Conflict resolution refers to the process of resolving disagreements and conflicts through a variety of methods and strategies to achieve a peaceful and constructive outcome. It encompasses a range of approaches designed to reduce tensions and facilitate mutual understanding between parties by addressing the underlying causes of conflict. It includes a combination of communication, negotiation, mediation, and other strategies.

• Fisher, R., Ury, W., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in (3rd ed.). Penguin Books.